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voicemail settings

  • 14 April 2023
  • 5 replies
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J
Rank
Userlevel 1

Hi all, when someone calls and I don’t answer I always get a text to say there’s a voicemail even if the caller doesn’t leave one. Is there a setting to stop the text but not turn voicemail off? Tia 

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Best answer by andewhite 14 April 2023, 11:39

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andewhite
Rank
Userlevel 8
Badge +9

I think you can change this setting by calling the iD voicemail service, and then use the following sequence of menu options:

  • 4 (“To change mailbox settings...”)
  • 0 (“For other options...”)
  • 3 (“To change how you’re notified of new messages...”)
  • 1 (“To change your notification by text settings...”)

Hopefully you can then turn off your text message voicemail alerts, which means you won’t know if you’ve got a new voice message, unless you call the iD voicemail service.

🍀

 

Kash
Rank
Userlevel 7
Badge +7

Hi @Jez147,

Welcome to the Community!

I hope that @andewhite has helped resolve your issue.

If you still require assistance, please let us know here.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
J
Rank
Userlevel 1

Didn’t really help as the problem I’ve got is I’m getting message notifications even when the caller doesn’t leave a message. If someone calls me and listens to my voicemail mail message then hangs up it thinks I have a message and I end up with loads of messages to delete even though no one has left one. If I switch the text message alert off it still happens. 

andewhite
Rank
Userlevel 8
Badge +9

Didn’t really help as the problem I’ve got is I’m getting message notifications even when the caller doesn’t leave a message. If someone calls me and listens to my voicemail mail message then hangs up it thinks I have a message and I end up with loads of messages to delete even though no one has left one. If I switch the text message alert off it still happens. 

I agree, it’s annoying getting a ‘blank’ voicemail.
I believe most voicemail services work this way unfortunately - hopefully the text alerts have stopped.

J
Rank
Userlevel 1

I think if voice mail started recording after a short period of time it would help. I’ve even tried leaving a blank space after my message but it ignores the blank and the beep comes after I’ve finished talking. 

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