Question

We've tried to process your STAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.

Userlevel 1

I’ve tried to enter my STAC and received the above error. I have supplied all the necessary info.

Can someone from IDMobile, please assist?

This topic has been closed for comments

Userlevel 8

+9

Okay @GFS, iD are 100% online for help & support.

The 2 options for contacting the iD customer service team are:

Their social media team via facebook (using Messenger), or Twitter (by Direct Message - DM). This team pick-up messages left outside support hours when they next start work.
The online chat service at https://idmobile.co.uk/live-chat (type “talk to a person” to avoid the bot during support hours).

The normal support hours are 9am - 8pm weekdays, and 9am - 6pm weekends.

An iD agent should be able to assist with your STAC - anyway, good luck @GFS.

Userlevel 7

+4

Hi @GFS

Are you still having this issue? Please retry and let us know how you get on.

Tom

Userlevel 1

Hi. Just tried again on the transfer page and it gave me a transfer date. Thanks

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