Solved

When can I change my plan.

  • 12 May 2023
  • 8 replies
  • 171 views
N
Rank

My phone contract ends on 20th June 2023. I want to change to a sim only plan, once I’ve finished paying off my contract. My question is, what date will I be able to change my plan?

icon

Best answer by Mohammed 15 May 2023, 17:19

View original
This topic has been closed for comments

8 replies

andewhite
Rank
Userlevel 8
Badge +9

As soon as the minimum term, for your current iD contract, finishes.

Good luck @NightRail.  

N
Rank

As soon as the minimum term, for your current iD contract, finishes.

Good luck @NightRail.  

Thanks for that. I realise that I have to wait until my contract finishes, but what would be the earliest date that I can change my plan? Would it be the very last day, or the day after? I’m just concerned about avoiding a break in my service.

andewhite
Rank
Userlevel 8
Badge +9

Okay @NightRail, when an iD contract’s minimum term ends, iD Mobile automatically change it to become a 1-month rolling contract, at the same monthly rate. 

 

Mohammed
Rank
Userlevel 7
Badge +10

As soon as the minimum term, for your current iD contract, finishes.

Good luck @NightRail.  

Thanks for that. I realise that I have to wait until my contract finishes, but what would be the earliest date that I can change my plan? Would it be the very last day, or the day after? I’m just concerned about avoiding a break in my service.

Hey @NightRail,

If you just want to change plans but remain on the same handset contract, you can do this every 30-days up until the maximum plan we offer.

For upgrading to a new handset contract, this is the last 60-days (your upgrade date).

For upgrading to a SIM only plan, this is the last 30-days.

 

So in this case, after 21/05/23 the SIM only options will be available.

 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
N
Rank

So on the 22nd May I attempt to change my plan to sim only. All I’m offered are 2 deals which are of similar price to what I’m paying on my 2 year contract. The whole point was to save money with sim only deal. So, I still don’t have an answer to my original question, which was, when can I change to a sim only deal, that is considerably cheaper than my current contract price.

Mohammed
Rank
Userlevel 7
Badge +10

Hello @NightRail,

When you log in and click “My Account” then “Upgrade” are you seeing a SIM only option?

If your contract expires on the 20th June 2023 as stated (and this is not the date you are simply eligible for upgrades) then you will see a SIM only option now.

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
N
Rank

All sorted now thanks. I didn’t realise that I should select upgrade, I was selecting change my plan. I don’t see a “Most Helpful” button anywhere, only Like or Quote.

Mohammed
Rank
Userlevel 7
Badge +10

Hey @NightRail,

Glad to hear that :)

That’s because the post already had a most helpful answer on it.

If you have any other questions, please let us know.

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Terms & Conditions
Why iD Mobile?