Hello,
I’ve been charged for the id monthly payment but I’m still waiting to receive my SIM card and the tracking code.
can anyone help?
how do we contact id to speak with an operator?
please help both me and my partner are waiting for more that a week
thank you
+9
iD Mobile usually deliver SIM card orders using Royal Mail postal service, without tracking.
iD say allow 3-5 workings days for delivery from the date iD dispatch your order
Anyway, there’s no telephone support helpline at iD Mobile, so get in-touch using the iD live chat service, or try contacting the iD social media customer support team privately by using Facebook (with Messenger), or Twitter (by DM).
The support teams work until 8pm on weekdays (and 6pm at weekends).
+7
Hi
Welcome to the Community!
SIM cards can take 5 working days to be delivered.
If you still haven’t received it and haven’t managed to get in touch with the Live Chat or Social Media Team, please let us know.
Kash
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