I have ordered a sim card approximately two weeks ago, but I have not yet received it.
I also have not received any email from DPD, the courier who is supposed to be handling the delivery.
There is no number I can call, and the live chat function is always busy.
+9
Sorry
iD Mobile send their SIM card orders using Royal Mail 1st class post, and advise allowing 3-5 working days for delivery from the date of dispatch. The date of dispatch is usually the date you got your iD Mobile order complete email.
You can also get a replacement SIM at any Currys store, or persevere with live chat for a replacement. Your replacement iD SIM card will need to be activated online before use.
https://my.idmobile.co.uk/web/cpw/sim-swap
Good luck
Thank you! This is not a great start with ID Mobile to be completely honest
+9
I agree, not ideal
If you’ve purchased a 1-month rolling SIM only plan, maybe it’s time to cut your losses, give your 30-days notice and use another service provider?
Let me see if I can get a hold of customer service in the next few days… Any suggestion on how to get through to a human?
+9
Unfortunately, iD Mobile don’t provide a telephone support helpline.
The closest you get to a human agent is if you’re using live chat, and type “talk to a person” after connecting.
Alternatively, contact iD Mobile privately on Facebook (using Messenger), or Twitter (by DM), for assistance with your missing SIM only order
Customer support agents work until 8pm on weekdays (6pm at weekends).
Thank you so much for your help!
+7
Hi
We hope that you issue is resolved.
If you require further assistance, please let us know.
Kash
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