I have a Samsung A53 5G mobile and for the first time ever I have exceeded my mobile data allowance. I understand why this has happened and can see that both my mobile data and wifi data are very high this month.
I’m at home and connected to my home wifi, so even though my mobile data allowance has been exceeded, meaning I can no longer use mobile data, I’m also being blocked from using wifi data. Chrome is showing there is no internet connection.
Is this ID Mobile blocking my home wifi access via my phone or is this a mobile setting that I need to change to allow me to continue to use wifi, even though I’ve exceeded my mobile data allowance?
This is urgent as I need to be able to monitor my elderly parents who both have advanced dementia, via Ring cameras/doorbell that was recently installed. This is the cause of my high data usage.