My contract was up on Oct 2023. I was not notified however I have been enrolled onto a new contract ending in 2024 - please help as I wish to stop this payment due to the price and I don’t have a new phone and refuse to pay that amount of money!
why has my contract not informed me i have finished contract however renewed without my concent
Hey
It seems many customers join iD and purchase a 24-month MINIMUM TERM handset + line rental contract. At the end of the MINIMUM TERM, these contracts change to a rolling one month contract.
The terms and conditions agreed at the point-of-purchase cover this is more detail.
Now that your MINIMUM TERM has ended, you’ve got 4 main options:-
- Get a PAC and switch to another service provider, which will end your iD contract on the date you transfer your mobile number to another provider.
- Give 30-days notice of cancellation to iD to end your contract.
- Upgrade your handset + line rental and begin a new minimum term contract.
- Change your existing plan to a SIM only plan at a lower monthly cost.
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Hi
Welcome to the community!
When you say that you’ve been enrolled on a new contract ending in 2024, where are you seeing this, is it on the iD mobile app?
-Lauren
HiÂ
Welcome to the community!
When you say that you’ve been enrolled on a new contract ending in 2024, where are you seeing this, is it on the iD mobile app?
-Lauren
How does a contract expire
As far as I can tell by looking at the online iD contract terms & conditions, all iD contracts are indefinite and continue until one or other party gives notice to cancel the contract, or there’s a breach.
Hi
Likely a poor choice of wording from me there. A contract doesn’t expire as such. Once the contract end date comes to pass, the plan continues as normal until a change has been made e.g notice to cancel, upgrade processed or PAC code requested.Â
-Lauren
HiÂ
Likely a poor choice of wording from me there. A contract doesn’t expire as such. Once the contract end date comes to pass, the plan continues as normal until a change has been made e.g notice to cancel, upgrade processed or PAC code requested.Â
-Lauren
Okay, thanksÂ
I confess to being a bit confused because if a contract doesn’t expire, how can it have an end-date? Currently, it seems there are 3 types of contract and all have a minimum term:
- A contract with a 1-month minimum term which never ends.
- A contract with a 12-month minimum term, which becomes a rolling 1-month contract once the minimum term ends.
- A contract with a 24-month minimum term, which becomes a rolling 1-month contract once the minimum term ends.
None of these contracts have an end date as such?
They’ll continue, as you said, until a change has been made - e.g. notice to cancel, upgrade processed, or PAC/STAC code requested and used.Â
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Hi
There’s always a date for when the contract has reached its minimum term whether it’s a 30-day SIM, a 12-month SIM or a 24-month phone contract. This is the date in which a customer is free to leave iD mobile without any termination fees. You can also refer to this as a contract expiry date, or a contract end date, as at that point you’re free to leave without penalty. However to change or cancel a plan even after the minimum term ends, the account holder needs to get in touch with iD whether via the app or an agent to give us that request.Â
I hope this clears up any confusion!
Â
-Lauren
Okay, thank youÂ
IMO talking about a contract end date is misleading, because there is no end date as such.
After you start a pay monthly iD contract, if you keep paying the bill, the contract keeps going - there is no end date. I guess this will be where we agree to differ.
Thanks for taking the time to reply.
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