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Why has my monthly bill increased by 20%

  • 7 October 2023
  • 6 replies
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B
Rank

I am in my second month with ID Mobile and the monthly bill has increased by around 20% without explanation and without any additional charges listed. Can somebody from ID Mobile please look into this.

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Best answer by andewhite 8 October 2023, 14:52

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6 replies

andewhite
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Userlevel 8
Badge +9

Have you changed your direct debit payment date @bpfarrell?

If you’ve done so, your billing period may have been adjusted to more than 30-days, which would mean a one off higher payment before reverting to the expected monthly amount.

 

B
Rank

Thanks @andewhite. Although I have not changed my direct debit payment date, looks like period of bill covers 35 days instead of 30 for previous month. I find it a little frustrating, however, that the billing period has been changed and the monthly charge increased without any communication. As far as I can tell there is no way to raise this with ID Mobile themselves (I do not use social media). @idmobile can you please advise how I make contact. 

andewhite
Rank
Userlevel 8
Badge +9

Thanks @andewhite. … please advise how I make contact. 

Have you tried the online live chat at https://idmobile.co.uk/live-chat @bpfarrell?

The agents work until 8pm on weekdays - type “talk to a person” to avoid the bot.

 

Kash
Rank
Userlevel 7
Badge +7

Hi @bpfarrell,

Welcome to the Community!

Just checking if you managed to get through to the team via Live Chat?

If you still require assistance, please let us know here.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
B
Rank

Hello Kash, I have tried the live chat on multiple browsers and even different devices. I can not get it to work.

Tom
Rank
Userlevel 7
Badge +4

Hi @bpfarrell 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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