Why is there no customer service department at ID Mobile?
We recently took out 3 phone contracts with ID mobile and ported numbers from a previous provider. Since activation we haven’t been able to use Imessage or Facetime on any of our devices and having spoken to Apple they have confirmed it is an issue with the configuration of our Sim after porting a number.
The only option we have is to speak with live chat, who all they can do is say the issue has been escalated (I'm on my 6th time being told this now). They also repeatedly lie on live chat, telling me that a call back has been requested, then when I speak to somebody else on live chat they say there is no call logged.
What a dreadful service. How do I go about getting my issue resolved?