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wrong number on texts

  • 2 June 2023
  • 9 replies
  • 191 views
U
Rank
Userlevel 1

I received a new sim when switched networks.  I did the puk and kept my old number.  But people tell me it's the new number that shows when I text.  The phone and account show me my old number how is this . Thanks 

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Best answer by Mohammed 6 June 2023, 12:21

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9 replies

andewhite
Rank
Userlevel 8
Badge +9

If you’ve got an Android phone having “Chat features” turned ON can cause this problem.

If you’ve got an iPhone, perhaps Apple’s iMessage service hasn’t recognised your handset is using the number you wanted to keep, with your iD SIM card.

 

Mohammed
Rank
Userlevel 7
Badge +10

Hey @Uriah herpo,

As @andewhite suggested, if it’s Android, turn OFF Chat Features.

If it’s iPhone

1) Turn off iMessage (Settings > Messages)  

2) Restart your phone (by pressing and holding the on/off button)  

3) Tap Settings > Phone > My Number and confirm that it is correct.  

4) If it is not correct, please enter the correct number  

5) Turn iMessage back to On (Settings > Messages)  

6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:"  

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
U
Rank
Userlevel 1

If you’ve got an Android phone having “Chat features” turned ON can cause this problem.

If you’ve got an iPhone, perhaps Apple’s iMessage service hasn’t recognised your handset is using the number you wanted to keep, with your iD SIM card.

 

Thanks mate it worked.  Most helpful

U
Rank
Userlevel 1

Hey @Uriah herpo,

As @andewhite suggested, if it’s Android, turn OFF Chat Features.

If it’s iPhone

1) Turn off iMessage (Settings > Messages)  

2) Restart your phone (by pressing and holding the on/off button)  

3) Tap Settings > Phone > My Number and confirm that it is correct.  

4) If it is not correct, please enter the correct number  

5) Turn iMessage back to On (Settings > Messages)  

6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:"  

Mohammed

 

Most helpful Muhammed. Thanks 

U
Rank
Userlevel 1

Hey @Uriah herpo,

As @andewhite suggested, if it’s Android, turn OFF Chat Features.

If it’s iPhone

1) Turn off iMessage (Settings > Messages)  

2) Restart your phone (by pressing and holding the on/off button)  

3) Tap Settings > Phone > My Number and confirm that it is correct.  

4) If it is not correct, please enter the correct number  

5) Turn iMessage back to On (Settings > Messages)  

6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:"  

Mohammed

 

Most helpful Muhammed. Thanks 

Mohammed.  Sorry.  Predicted text 

Mohammed
Rank
Userlevel 7
Badge +10

Hey @Uriah herpo,

Glad I was able to help!

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Mady
Rank

Hi, 

I have the same issue on Android, can I fix it and keep the chat features?

Thanks 

U
Rank
Userlevel 1

Hi  i switched off the chat features  my problem was solved.  I still use WhatsApp. Messenger etc they work fine.  Hope this helps 

Tom
Rank
Userlevel 7
Badge +4

Hi @Mady 

 

I’d recommend switching off chat features and trying it again in a few days time to see if it has adjusted to the correct number.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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