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wrong number showing on text messages

M
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Userlevel 1

I have successfully ported in my old number to my ID mobile sim but recently it has stated to show my temporary ID mobile number when I send a text to anyone.

It is also an android phone.

Why is this?

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Best answer by Rory 9 May 2022, 14:11

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12 replies

andewhite
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Userlevel 8
Badge +9

If you started using the Google Messages app (with chat features turned ON), after you joined iD with the number you didn’t want to keep, this might explain the issue.

The following online articles may assist you:

  1. Chat features by Google FAQ article
  2. How to turn chat features off article

Anyway, hopefully this information helps - good luck.

M
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Userlevel 1

Thank you, will see what happens.

Rory
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Hi @Manx, just checking in to see if you managed to get this sorted?

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Dottie
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Userlevel 1

Hi Rory,  I'm experiencing the same issue but only a few numbers I text to show the temporary number all others seem to have my correct number.

Any idea how to resolve this?  

 

andewhite
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Hi Rory,  I'm experiencing the same issue but only a few numbers I text to show the temporary number all others seem to have my correct number.

Any idea how to resolve this?  

 

So @Dottie, what handset are you using? 

Dottie
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Userlevel 1

Hi Ande,  it's an sansung A53

andewhite
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…
it's an sansung A53

Try turning OFF the “Chat features” in the Messaging app - good luck @Dottie. 

Dottie
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Userlevel 1

@Andewhite.   Thanks will see what I can find. 

andewhite
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Userlevel 8
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…
Thanks will see what I can find. 

Okay @Dottie, the following online articles may also assist:

  1. Chat features by Google FAQ article
  2. How to turn chat features off article

Anyway, hopefully these help.
🤞

Dottie
Rank
Userlevel 1

@andewhite I've tried to do thus and put in the correct codes but it's unable to do and I've to contact the operator.

It still had my temporary number showing and not my ported one.

I've tried to change it by verifying but it won't verify?

Hope this makes sense!

Dottie
Rank
Userlevel 1

@andewhite . Have it all sorted now!  Appreciate all your help   thankyou. 😁

andewhite
Rank
Userlevel 8
Badge +9

Okay @Dottie, have you tried a Network Reset?

The user guide for your Samsung A53 will explain how to do this, or see the online video at https://www.youtube.com/watch?v=G3tIZGiEQBE

Otherwise it might be as follows:

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