I have been given a PAC number which is not being accepted. Please send another.
Hi
Welcome to the Community!
We are sorry for the issues that you have experienced.
I hope that you have managed to contact somebody, however if you still require assistance, please let us know.
Kash
iD Live Chat happens in real-time once you’re connected with an agent (type “talk to a person” to avoid the 24/7 chat-bot).
Messenger and X aren’t real-time, but staff usually reply within 60-90 minutes.
Okay
- iD Live Chat at https://idmobile.co.uk./live-chat (by popup window in a web browser).
- Private message using Facebook Messenger.
- An X (formerly Twitter) DM.
The iD customer service agents work until 8pm on weekdays.
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