Question

Wrong PAC

I have been given a PAC number which is not being accepted. Please send another.

Userlevel 8

Are you leaving for another service provider, or switching over to iD Mobile @Patricia Vespucio?

Im leaving

A PAC number was emailed to me but Vodafone says it's invalid

Userlevel 8

Okay @Patricia Vespucio, it’s probably faster to get your PAC fixed, by talking to iD Mobile using one of the following support channels:

iD Live Chat at https://idmobile.co.uk./live-chat (by popup window in a web browser).
Private message using Facebook Messenger.
An X (formerly Twitter) DM.

The iD customer service agents work until 8pm on weekdays.

Is going to take long to respond?

Userlevel 8

iD Live Chat happens in real-time once you’re connected with an agent (type “talk to a person” to avoid the 24/7 chat-bot).

Messenger and X aren’t real-time, but staff usually reply within 60-90 minutes.

Userlevel 7

Hi @Patricia Vespucio,

Welcome to the Community!

We are sorry for the issues that you have experienced.

I hope that you have managed to contact somebody, however if you still require assistance, please let us know.

Kash

Why iD Mobile?

Sign up