Having only praised ID Mobile for the speed and ease of porting my mobile number from EE to ID, today I’m having serious concerns about what I’ve done.
I work in the entertainment industry and need my phone to work in and around Central London. Today is the first day I have been in London since changing to ID and I have to say I have serious concerns about the effectiveness of your service.
In Covent Garden I was unable to access any apps or services simply because the signal strength was so poor. At best I was getting 1 and at a push 2 bars of signal strength and only on a 4G signal. Being unable to access apps or data and even receive phone calls in this area is a big no no.
I have a 5G enabled phone and whilst the signal is strong where I live, being mobile means that such a service should be consistent across the board. Also when I’m in doors I use my home wi fi service so signal strength isn’t an issue and nor should it be an issue when I am in the capital City!
At best I managed a 4G service and even this would revert to 3G, where is the 5G service promised?
If this happens again I strongly suspect that that I will need to leave you whilst I’m still within my 14 day period.
Are there any guarntees offered as to consistency of service in central London, if not - goodbye?!