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Change Direct Debit details

  • 10 September 2018
  • 1 reply
  • 664 views

I've been trying to change the details on my direct debit for a couple of days now. I recently changed bank accounts and wanted to change the account that the payments are taken from. Every time I try the app gives me 'Oops something went wrong, try again later' message. I thought I'd call them. They don't accept my PIN even though I'm 100% sure it's correct. So I thought I will change my PIN in app, easy right? Surprise, I can't because 'Oops, something went wrong!'. Still fighting so I thought, online chat is the answer! Alas, no agents there to help. I am sick and tired of being send to FAQs and help section as it doesn't cover my problem, yet it's impossible to contact ID Mobile. Please help.
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Best answer by Ryan 12 September 2018, 16:40

Hi @Deith,

I'm sorry to see that you are having issues with changing your details. Have you tried the app again since?

If so and there is still an issue, please check for app updates and also restart your phone. Let us know how you get on.

Ryan
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Hi @Deith,

I'm sorry to see that you are having issues with changing your details. Have you tried the app again since?

If so and there is still an issue, please check for app updates and also restart your phone. Let us know how you get on.

Ryan

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