Best answer by Ryan
View originalChange Direct Debit details
I've been trying to change the details on my direct debit for a couple of days now. I recently changed bank accounts and wanted to change the account that the payments are taken from. Every time I try the app gives me 'Oops something went wrong, try again later' message. I thought I'd call them. They don't accept my PIN even though I'm 100% sure it's correct. So I thought I will change my PIN in app, easy right? Surprise, I can't because 'Oops, something went wrong!'. Still fighting so I thought, online chat is the answer! Alas, no agents there to help. I am sick and tired of being send to FAQs and help section as it doesn't cover my problem, yet it's impossible to contact ID Mobile. Please help.
Hi @Deith ,
I'm sorry to see that you are having issues with changing your details. Have you tried the app again since?
If so and there is still an issue, please check for app updates and also restart your phone. Let us know how you get on.
Ryan
I'm sorry to see that you are having issues with changing your details. Have you tried the app again since?
If so and there is still an issue, please check for app updates and also restart your phone. Let us know how you get on.
Ryan
im a new customer My old card runs out end of January tried to add new card details,  it said my new bank account doesn’t existÂ
Hello
Can you clarify, are you on a PAYG plan or a SIM-only/handset contract?
Double check the details entered and make sure it’s a UK Bank account registered to the account holder’s name.
Â
Mohammed
Â
Â
Â
Â
I accidentally gave the wrong card details for my direct debit to come out how do I give you the right oneÂ
Reply
Sign up
Already have an account? Login
Log in / Register
No account yet? It's really easy to register here
Or log in to the iD Community using your Facebook account
Log in with Facebookor
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Why iD
Mobile?
- Data Rollover
- Bill Capping
- Roaming
- Find out more