I upgraded yesterday from a £10 to a £36.99 monthly rate and my next bill is just under £60, looking for some clarification on why there’s such an increase and why I wasn’t informed about it before it occurred.
Hi
Sorry to hear your bill is more then you expected.
Please check your bill to identify why you have incurred additional charges. Full information can be found here regarding billing .
This will help us identify why the charges have been applied.
We’ve also had a similar question before , please click here to see , it might help you understand the charges better.
Hope this helps.
Thanks,
Pearl
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