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Paid my bill but services are still not restored?

Ryanomwilkes
Rank
Userlevel 1

I have paid my bill to get my services back one and my services are still suspended after a day. I use my phone for work purposes and contact with family.

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Best answer by Mohammed 18 May 2020, 12:42

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30 replies

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Kamvyas61,

 

Sorry to hear the payment hasn’t yet lifted the services.

 

I’ll get someone to PM you regarding this.

 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Jamie Ashton
Rank

I have paid my bill I can’t use anything even though I paid 2 days ago 

P
Rank
Userlevel 4
Badge +2

Hi @mirsweir 

Welcome to the iD Community.

Please contact our Live Chat team who are able to assist with account related support.

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

We are running a limited service via webchat so you may experience extended waiting times. We apologise for the inconvenience this may cause.

Unfortunately, we’re currently working on reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting on the page, until the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Hope this helps.

Thanks,

Pearl

I request not to message me directly, as this is currently not being monitored.
andewhite
Rank
Userlevel 8
Badge +9

I have paid my bill I can’t use anything even though I paid 2 days ago 

You should contact iD using their online chat service at https://idmobile.co.uk/live-chat.

Get one of the iD customer service agents to look at your iD account - agents work 9am - 8pm weekdays (9am - 6pm weekends).

If you use online chat, be sure to type “speak to an agent” to get in-touch with a human.

You can also privately contact iD for assistance from their facebook page or Twitter page.

Good luck.

Tom
Rank
Userlevel 7
Badge +4

Hi @Jamie Ashton 

 

Have you managed to contact us via the methods mentioned by @andewhite above?

 

Please get in contact so we can look into the account!

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
C
Rank

I am having the same issue. Bill is paid but cannot make calls. Can someone please sort asap

Mohammed
Rank
Userlevel 7
Badge +10

Hi @Ryanomwilkes,

 

Sorry to hear that.

 

I’ve PM’ed you with how we can get this sorted for you, as we’ll need to lift the suspension if it’s not activated within 24-hours.

 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
K
Rank

Paid my bill yesterday after my account was susp3,its been over 24 hours and iv still no texts or calls.i need my phone for work 

K
Rank

I paid my bill yesterday morning after it had been suspended.  My services havent cone back on,i work in care and i need my phone! Its ridiculous that theres no phone number to ring a customer service 

A
Rank

Paid bill but services not reinstated 

Shayshay1
Rank

I’ve paid my bill and my services still hasn’t come back on 

Tom
Rank
Userlevel 7
Badge +4

Hi @Chally18 

 

We’ll be able to sort this out for you,  we’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there.

 

Or if you’d prefer you can visit the iD Mobile Live Chat here and they might be a bit quicker than we can be!

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Kash
Rank
Userlevel 7
Badge +7

Hi @Andi.,

Welcome to the Community!

We are sorry to hear that.

Has it been more than 2 hours since the payment?

If you still require assistance, please let us know.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Archie Gotobed
Rank

I have paid my phone bill in full, and it says I cannot access my plan and my services are not working. Need my phone for work. 

Ryan
Rank
Userlevel 6
Badge +10

Hi @Shayshay1,

We’re sorry that it's still not working, it is available for most of the day so you must be unlucky when trying it yourself. We will arrange for someone to PM you regarding this now.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
Manoj2608
Rank

I had paid my outstanding balance 2weeks ago and my service didn’t started until now.

Manoj2608
Rank

Same here bro

Mohsin
Rank
Userlevel 6
Badge +4

HI @K Omar 

We will send you a Private Message to help with this.

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Rory
Rank
Userlevel 5
Badge +6

Hi @Shayshay1, have you tried contacting our Live Chat team?

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on the page above, scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
M
Rank

I have paid my outstanding balance, the money has left my account but the bill on my account has not updated and my services are still suspended. It’s been over 24 hours and I need my phone for work, this is extremely frustrating.

Ryan
Rank
Userlevel 6
Badge +10

Hello @mirsweir,

We are sorry to hear that. I will PM you now with how to get back in touch so we can have this sorted.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
M
Rank

I went on the link provided last night for “live chat” and it says it’s unavailable. Tried again today and it still says unavailable. Please advise? I’m getting quite frustrated 

Tom
Rank
Userlevel 7
Badge +4

Hi @Kazcross1 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Shayshay1
Rank

I have tried that and it doesn’t work, I need my phone as my other one is broken

Rory
Rank
Userlevel 5
Badge +6

Hi @Shayshay1, Live Chat is operational and our team are helping customers. You may need to wait a while for an agent to become available before the option appears, but it will show up eventually.

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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