Question

still paying

  • 22 September 2020
  • 1 reply
  • 16 views
Miss k
Rank

my i.d contract ended a month ago but the money is still coming out my bank. Tried to cancel with bank but they won't let me till its been suspended. I need it to be canceled and I want my money back...

1 reply

Will
Rank
Userlevel 6
Badge +8

Hi @Miss k,

 

Other than cancel your Direct Debit, did you let anyone at iD Mobile know you wanted to cancel? Cancelling the Direct Debit doesn’t cancel the agreement you see, it just stops us from being able to retrieve the owed amounts.

 

For all the relevant information on cancelling a plan, please click here. If you require any further assistance though, please do let us know.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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