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Text to advise allowances used and will be charged but I have unlimited minutes

  • 26 March 2020
  • 2 replies
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Userlevel 1

I recently (last week) upgraded my sim only contract to unlimited minutes last week.  The new allowances showed on my app within 30 minutes.

I have received a text today saying I have used up all my minutes and calls will cost 40p per minute. 

The app is showing I have unlimited minutes. 

Which is correct? The App or the text.

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Best answer by Mohammed 27 March 2020, 11:19

Hello @PitateCat,

 

The allowances should be correct. 

 

It’s a technical error which you can ignore. 

 

Due to the way the system works, In the account, Unlimited minutes are classed as a separate entity to the limited ones.

So once the minutes are used up, this triggers the text to be sent.

The unlimited minutes kicks in right away.

 

If you’re still concerned, you can set-up a cap by checking out this link: https://community.idmobile.co.uk/bill-capping-62/how-to-cap-your-plan-31843

 

Mohammed

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2 replies

Userlevel 7
Badge +8

Hello @PitateCat,

 

The allowances should be correct. 

 

It’s a technical error which you can ignore. 

 

Due to the way the system works, In the account, Unlimited minutes are classed as a separate entity to the limited ones.

So once the minutes are used up, this triggers the text to be sent.

The unlimited minutes kicks in right away.

 

If you’re still concerned, you can set-up a cap by checking out this link: https://community.idmobile.co.uk/bill-capping-62/how-to-cap-your-plan-31843

 

Mohammed

Userlevel 1

Thank you, that fantastic.

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