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Bill paid but still cut off

  • 9 January 2023
  • 6 replies
  • 163 views
M
Rank
Userlevel 1

I paid my bill today late as i just forgot but my service hasn't been resorted 

I've tried setting up a DD but get this message 

 

"You need to pay your outstanding balance of £0.00 to come out of collections and reactivate your services. You can pay using the iD

Mobile app or My Account online or by calling"

 

can someone please advise 

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Best answer by mentalbentley 10 January 2023, 15:07

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6 replies

andewhite
Rank
Userlevel 8
Badge +9

Try sorting this quickly with online chat at https://idmobile.co.uk/live-chat.

The iD agents work until 8pm on weekdays - type “talk to a person” to get an agent after connecting on chat.

Mohammed
Rank
Userlevel 7
Badge +10

Hey @mentalbentley,

It takes up to 24-hours for a suspension to be lifted following payment, often quicker.

If it’s not already been lifted, let us know here and we’ll assist further.

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
M
Rank
Userlevel 1

Hi, all sorted now thank you 😊

Mohammed
Rank
Userlevel 7
Badge +10

Thanks for letting us know @mentalbentley,

Glad to hear it’s now sorted!

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Sobie Tariq Butt
Rank

I’ve paid my bill but my account is still suspended

Kash
Rank
Userlevel 7
Badge +7

Hi @Sobie Tariq Butt,

It can sometimes take a few hours on some occasions but in most cases it’s within 10 minutes or so.

Are your services still restricted? If so please let us know here and we will PM you.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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