In January the monthly cost of my contract was increased without any fore warning, it then went back to normal this month, why was I charged extra 🤬Â
contract price increase
Userlevel 8
+9
Did you do something with your phone that wasn’t included in your iD plan’s call, text and data allowancesÂ
For example: sent a premium rate text message, called directory enquiries, called an overseas number, sent an MMS message.
Anyway, take a look at the itemised section of the bill covering the month when you got charged more than expected.
Â
Nope. As I say in my question it was the actual monthly contract price that changed
Userlevel 8
+9
Ah well, sounds like a billing error if you’ve checked the bill in question and disagree with iD.
Good luck getting this resolved
Userlevel 7
+10
Hello
Sounds like you either had out of plan usage, purchased an add-on, recently upgraded so received a pro rata billing charge or you changed your payment date.
All of these factors can cause an increase in line rental or your normal bill.
If you view the PDF bill it should give a full breakdown.
Check the period of line rental you were charged for.
Changes to your payment date causes a larger than normal bill as we have to move your billing date and that causes for more line rental as we delay your bill.
Mohammed
Reply
Sign up
Already have an account? Login
Log in / Register
No account yet? It's really easy to register here
Or log in to the iD Community using your Facebook account
Log in with Facebookor
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Why iD
Mobile?
- Data Rollover
- Bill Capping
- Roaming
- Find out more