How do I get a refund of a credit balance on my closed account?
All chat functionality is removedĀ
Best answer by andewhite
View originalHow do I get a refund of a credit balance on my closed account?
All chat functionality is removedĀ
Best answer by andewhite
View originalHow do I get a refund of a credit balance on my closed account?
All chat functionality is removedĀ
Hey
Have you been able to sort this or do you still need help?
We should be able to get the credit refunded via the Direct Debit to you for any overpayment.
We canāt refund unused top-ups or bundles.
Mohammed
All sorted thank you. I sent a message via Facebook. It seems odd that social media and this forum are the only ways to contact IDMobile after account closure
Hi
Glad to hear that this is resolved.
We do also offer assistance via Live Chat.
If there is anything else that we can help with, please let us know.
Ā
Kash
Hi Kash. You don't offer live chat to customers who have closed their accounts.
Ā
If you are already aware please take time to read the questions carefully. Otherwise, please confirm this information with you colleaguesĀ
Hi
Sorry for the confusion - Live Chat is available for customers that have disconnected their accounts; however, you would need to pass verification using your disconnected iD Mobile account details.Ā
If you had all your details to had and were still unable to get through to Live Chat, please let me know and Iāll ask our team to investigate so that we can resolve the issue for customers in the future.Ā
Thanks,Ā
Nikhil
Ā
I have this exact same problem. Please can someone help?Ā
Iād recommend getting in-touch with the iD MobileĀ social media customer support team usingĀ facebookĀ (via Messenger), orĀ TwitterĀ (by DM).Ā
Theyāll be able assist you with getting yourĀ refund of the credit balance on your closed iD account
Hi
Ā
Weāll shortly send you a Private Message to your Community account, so we can discuss your issue further.Ā
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To access your messages, click your profile picture in the top right hand corner and then click āPrivate Messagesā.Ā
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Alternatively, if you are currently logged in, you can use the following link:Ā https://community.idmobile.co.uk/inbox/overviewĀ Ā
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Weāll see you there.Ā
Ā
Tom
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