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credit balance refunding

  • 15 November 2022
  • 9 replies
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AlanJolly65
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Userlevel 1

How do I get a refund of a credit balance on my closed account?

All chat functionality is removed 

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Best answer by andewhite 15 November 2022, 12:24

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9 replies

andewhite
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Userlevel 8
Badge +9

I’d recommend getting in-touch with iD Mobile’s social media customer support team using facebook (via Messenger), or Twitter (by DM). 

They’ll be able assist getting your refund of the credit balance on your closed iD account @AlanJolly65 - good luck.

Mohammed
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Userlevel 7
Badge +10

How do I get a refund of a credit balance on my closed account?

All chat functionality is removed 

Hey @AlanJolly65,

Have you been able to sort this or do you still need help?

We should be able to get the credit refunded via the Direct Debit to you for any overpayment.

We can’t refund unused top-ups or bundles.

Mohammed

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AlanJolly65
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Userlevel 1

All sorted thank you. I sent a message via Facebook. It seems odd that social media and this forum are the only ways to contact IDMobile after account closure

Kash
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Userlevel 7
Badge +7

Hi @AlanJolly65,

Glad to hear that this is resolved.

We do also offer assistance via Live Chat.

If there is anything else that we can help with, please let us know.

 

Kash

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AlanJolly65
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Userlevel 1

Hi Kash. You don't offer live chat to customers who have closed their accounts.

 

If you are already aware please take time to read the questions carefully. Otherwise, please confirm this information with you colleagues 

Nikhil P
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Userlevel 8
Badge +3

Hi @AlanJolly65, 

Sorry for the confusion - Live Chat is available for customers that have disconnected their accounts; however, you would need to pass verification using your disconnected iD Mobile account details. 

If you had all your details to had and were still unable to get through to Live Chat, please let me know and I’ll ask our team to investigate so that we can resolve the issue for customers in the future. 

Thanks, 

Nikhil

 

iD Community Manager
Patrick Joseph Kearns
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I have this exact same problem. Please can someone help? 

andewhite
Rank
Userlevel 8
Badge +9

I have this exact same problem. Please can someone help? 

I’d recommend getting in-touch with the iD Mobile social media customer support team using facebook (via Messenger), or Twitter (by DM). 

They’ll be able assist you with getting your refund of the credit balance on your closed iD account @Patrick Joseph Kearns - anyway, good luck.

Tom
Rank
Userlevel 7
Badge +4

Hi @Patrick Joseph Kearns 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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