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Debt collection agency contacting me- help required

  • 26 October 2022
  • 2 replies
  • 59 views
Micah McLachlan
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I’ve been contacted by a debt collection agency via email saying I owe iD mobile £20 for not paying for two months. However I have the bills on my iD mobile app, saying money has been received, money has left my bank, and everything seems to be working fine. 
 I’ve tried using the live chat, but it doesn’t seem to working and comes up with a error message and doesn’t load the page. There’s no phone number I can find anywhere, and I’ve been emailed about it twice. Need some help please! 
thanks 

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Best answer by Mohammed 26 October 2022, 16:23

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2 replies

andewhite
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Userlevel 8
Badge +9

Okay @Micah McLachlan, iD Mobile don’t provide any telephone support - it’s all online.

I suggest getting assistance, with your iD account, from the iD social media team on facebook (using Messenger), or Twitter (by DM).

I hope you get things sorted @Micah McLachlan.

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Micah McLachlan,

I believe I sorted this via Social Media this morning but if you still need help, just reply via our existing conversation.

Mohammed

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