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Default on credit report - now paid but not showing settled on report

  • 29 January 2021
  • 1 reply
  • 132 views
Tiffreed
Rank

Hi there,

 

I missed several payments on my account and in June 2020, my account was placed in default. I then contacted ID mobile and paid the outstanding payment due. 

 

Fast forward to now, and my credit report still shows as in DEFAULT rather than SETTLED. I have contacted ID mobile through their live chat facility 3 times and each time I am told my concern has been passed to the relevant team and I will be contacted in 3-5 days however there is no update.

 

I don’t know what to do. I will be applying for a mortgage soon and need this account to show as SETTLED.

 

Any help would be much appreciated

 

Thank you

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Best answer by Ryan 1 February 2021, 18:30

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1 reply

Ryan
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Userlevel 6
Badge +10

Hi @Tiffreed,

We’re sorry to hear about this issue, we will send you a PM now so we can have this looked into further for you.

Ryan

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