My bill said my next bill due was 22 of feb. But a payment has been taken in the 27 on January even tho It clearly states I’ve paid January’s bill? Why is this ?
Best answer by Kevin
View original
This topic has been closed for comments
Userlevel 4
+10
Hi
Do you normally pay your bills via Direct Debit, or do you pay them manually?
Your bills would always be generated on the same date each month (which you can then access online or through the iD Mobile App). Then it would be 14-days after a bill is generated that payment would be expected for that bill.
So it could be that any payment you made recently was for a pre-existing bill, and had not covered any most recent bill generated.
If you have your iD Mobile account registered though. You should be able to see clearly within there how much your bills are and what payments you’ve made to date. So it should all make sense from viewing things there.
Though please let us know if you’re still not sure of things and need us to send you a private message.
Sign up
Already have an account? Login
Log in / Register
No account yet? It's really easy to register here
Or log in to the iD Community using your Facebook account
Log in with Facebookor
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Why iD
Mobile?
- Data Rollover
- Bill Capping
- Roaming
- Find out more