My regular monthly payment is £3.99 but the past month £4.29 as taken.Its not the amount but I have no idea what the extra was for.Cannot find any reason on my account page either.Anyone help?
Best answer by Kevin
View originalMy regular monthly payment is £3.99 but the past month £4.29 as taken.Its not the amount but I have no idea what the extra was for.Cannot find any reason on my account page either.Anyone help?
Best answer by Kevin
View originalHi
Have you changed your Direct Debit date recently? If so, this can lead to the following monthly payment covering a longer period of time to account for the change. You can see this by viewing the date ranges on your bill. Let us know if that is the case or not.
Ryan
I have not changed anything about my account.
I also do not understand why it does not give any explanation in My Account section
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