Hello
I have been charged £79 for 2 months in a row on my £3.99 plan.
The phone is used by my elderly father who may have accidentally turned on data roaming. When he told me last month I put a cap on straight away but the same thing has happened again. He cannot afford to pay this amount of money and this is causing a lot of stress. He has had the plan since 2016 and has not been charged more than £3.99 once so we don’t understand why this is suddenly happening.
If this happens again we will need to cancel.
Please can somebody help us with this situation? Can a refund be arranged?
Best answer by Michelle
View original