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How do i change my direct debit date after already changing it before?

  • 20 June 2022
  • 5 replies
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i recently left my old job and now i get money a couple days after the billing date so i always am late on payment is there a way to change the date again?

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Best answer by andewhite 20 June 2022, 15:04

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Userlevel 8
Badge +9

You could try and delete the Direct Debit (DD) payment method in your iD My Account, and then set up another DD again, with the dates you’d like.

 

I've just upgraded my phone. Can you tell me if the direct debit will come out on the 1st or thereabouts of each month please. Thanks.

Userlevel 7
Badge +10

I've just upgraded my phone. Can you tell me if the direct debit will come out on the 1st or thereabouts of each month please. Thanks.

Hello @Russell10 If you upgraded your contract (after already being with us) then your billing details will stay the same as well as payment dates.

If it’s a new contract and you joined us the first time, then you can log into the app to change the payment date.

Payments are collected 14-days (or just) after first bill is produced.

Mohammed

 

How do I change my payment date I need it 22nd of every month

Userlevel 7
Badge +10

Hello @Allan Greene,

Log into the iD app/account

Head to Billing / My Billing

Scroll down to Direct Debit

You should be able to change the future payment date from here.

 

Mohammed

Why iD Mobile?