Hi there,
Just joined ID but the first sim card sent was completely broken so have had to order a replacement. How do I go about making sure my £43.99 monthly charge does not start until my new sim has arrived as I do not actually have access to my data etc without an ID sim.
+6
You’re billed from the point of original dispatch. If you want a replacement SIM today, pop into a local Curry’s store and you can pick one up for free there and then.
+10
Hello
Have you contacted us and reported this to us?
We can’t delay the contract start as it’s connected on dispatch but we can apply a credit from the point of you contacting to report this until the new SIM arrives which should cover the period.
Mohammed
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