I paid my bill manually but a direct debit was still taken. Am I able to be refunded?
Best answer by Ryan
View originalI paid my bill manually but a direct debit was still taken. Am I able to be refunded?
Best answer by Ryan
View originalHi
If you make a manual payment within a few days of your Direct Debit being due then the payment may still be taken via Direct Debit also as this is scheduled with the bank a few days prior to it being taken.
You can leave the payment on there as credit towards your next bill or you can request a refund by contacting our Live Chat Team here.
Ryan
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