Question

money taken for an account I don't have

  • 11 May 2023
  • 3 replies
  • 101 views
Karenwhite
Rank

Why has no one sorted my money out. I have spoken to your agents about an account that was set up that I didnt know about. I was told someone would sort it, that was around the 18th april

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3 replies

Mohammed
Rank
Userlevel 7
Badge +10

Hey @Karenwhite,

Sorry to hear this.

It sounds like a fraudulent account. Was this logged to our Fraud Team? You should have been given a reference?

Though it’s odd money is being takne as fraudsters usually use stolen bank details for the purchases.

Mohammed

 

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Karenwhite
Rank

The reference number is: REDACTED

Tom
Rank
Userlevel 7
Badge +4

Hi @Karenwhite 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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