Question

Montly allowance time

  • 12 March 2024
  • 3 replies
  • 20 views
B
Rank
Userlevel 1

I have a question why I have to wait longer for the renewal of the package, now it is 37 days and it was probably 50 I do not remember. I thought it was an application error but I think I have to wait that long. I was hoping it would be normal every month 🤔

3 replies

Tyler
Rank
Userlevel 3

Hey there @Bart1552, thank you for reaching out.

 

Have you changed your direct debit/billing date at all recently via the iD Mobile app/website?

 

Thank you,

Tyler

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
B
Rank
Userlevel 1

Yes I changed, thanks for the help 👍

Kash
Rank
Userlevel 7
Badge +7

Hi @Bart1552,

Glad to hear that this has answered your question.

If you require further assistance, please let us know.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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