I have a monthly bill of £10 for my son. For the second time in a year I noticed I was charged £14.20 (on 23 December) while all of my bills are only for £10. Has anybody else noticed these over charges? The amount is small but to resolve ID Mobile wants me to provide scanned copies of utility bills, driver license, bank details etc. I’ve refused and instead raised this with my bank who will reverse the payment while this is investigated. Surely this is not usual for a situation where clearly the merchant has billed incorrectly and has all the details they need already both to review and correct? I had a long chat with Tracey-Lee before giving up and going to my bank.
Best answer by Kevin
How is it you get your bills normally? Or if possible, could you log in to your iD Mobile account online (or through the app) and check the bill that way?
It should tell you at the bottom of your bill what any outside of plan charges are.
Generally speaking it would likely be due to usage that is over your allowances, or calling any premium rate numbers (some business customer service lines etc).