Why have I been overcharged on my bill for the month when I have not gone over any of my allowance?
Best answer by Mohammed
View originalWhy have I been overcharged on my bill for the month when I have not gone over any of my allowance?
Best answer by Mohammed
View originalHello
Have you tried viewing the PDF bill for a full breakdown of charges?
If you recently changed plans, upgraded or changed the Direct Debit date you will get a pro-rata bill on your next bill.
For plan changes, you’ll get a credit back for any line rental charged on the last bill for the date after your plan change.
This period is then re-billed on that next bill which can often make the bill a little higher that month.
Mohammed
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