I paid for my phone bill around 4 days ago now and my data has still not come on I can’t use my phone without WIFI and can only call people. Why has this happened as it’s never happened before it’s normally just reset and come back on straight away.
paid but services not working
Userlevel 7
+10
Hello
Sorry to hear that.
This is normally processed automatically within 24-hours. Looks like something has gone wrong hence the bar not being lifted.
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Mohammed
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