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Paid my bill but services are still not restored?

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30 replies

K
Rank

I paid my bill yesterday morning after it had been suspended.  My services havent cone back on,i work in care and i need my phone! Its ridiculous that theres no phone number to ring a customer service 

Tom
Rank
Userlevel 7
Badge +4

Hi @Kazcross1 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
A
Rank

Paid bill but services not reinstated 

Kash
Rank
Userlevel 7
Badge +7

Hi @Andi.,

Welcome to the Community!

We are sorry to hear that.

Has it been more than 2 hours since the payment?

If you still require assistance, please let us know.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Archie Gotobed
Rank

I have paid my phone bill in full, and it says I cannot access my plan and my services are not working. Need my phone for work. 

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