pay outstanding bill

My son has opened a new account without cancelling and paying his old account. We know can't access it

This topic has been closed for comments

Userlevel 7

+10

Hey @Louise Fagan,

Sorry to hear that.

Has the old contract been cancelled since or is that still active and needs cancelling also?

Who is the old contract in the name of? Are you the account holder for it?

Mohammed

It's another contract with ID. I've had a final demand for remaining balance but don't know how to pay it without his old account being active

Userlevel 7

+7

Hi @Louise Fagan,

The account will still be active if it hasn’t been disconnected.

You can call our iD Customer Service Team on 0333 003 7777

You'll be asked for your mobile number.

Select Option 2 for Payments & Billing

Select Option 2 again for Making a payment

You'll hear a message of the current balance and if this is correct, press Option 1 to pay this balance.

If the balance is incorrect, please ignore the amount you hear and press Option 2 to pay a different amount.

Enter the amount in Pence followed by # to make the payment for this amount.

For example - £10.50 you'd enter 1050 followed by #

You'll hear the amount entered and press 1 to confirm.

Then proceed to make the payment.

Kash

Sign up