My account has been suspended because apparently I have two months of debt on my account but in my banking statements I have payed my bill every month except march currently. I have a direct debit too and it doesn’t seem to work all the time either. I am being charged £75 when I should only be getting charge £38.71
I am not sure how to sort this out,
Thank you
+10
Hello
Sorry to hear you’re having issues with payments.
Have you tried viewing the PDF files of the bills?
We provide a full breakdown of the bills, dates they’re due and when to expect payment to be collected.
We also send texts letting you know if a bill payment has failed and if we’re attempting this again.
Have you got any other accounts with us also?
Mohammed
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