services are not working after late payment

  • 20 October 2022
  • 5 replies
  • 51 views
Matty Riley
Rank

My services just aren’t working after late payment all paid it said after 24hours it will be switched back on and still nothing can someone help me? 

5 replies

Matty Riley
Rank

Anyone going to answer me? Customer services hello???

Tom
Rank
Userlevel 7
Badge +4

Hi @Matty Riley 

 

Please note that this is a community website and not a live chat so we can’t always respond quickly.

 

Our system can occasionally have issues lifting the bar that was placed in response to a bill having not been paid, although it’s an easy fix once we can get into the account.

 

Are you still having issues with this? Please let us know so we can get in contact if needed.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
C
Rank

I’m having this issue to can someone get in contact with me

andewhite
Rank
Userlevel 8
Badge +9

I’m having this issue to can someone get in contact with me

Any issues with your iD account are best addressed using the iD Mobile live chat service, which operates until 8pm weekdays (and 6pm at weekends).

Use their online page https://idmobile.co.uk/contactus/ - then look for the “Chat to us” button.

Tom
Rank
Userlevel 7
Badge +4

Hi @Cfccol 

 

Are you still having issues with this? Have you managed to speak to live chat as suggested above?

 

Please let us know so we can get in touch and assist here via community private messages if required.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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