unable to validate bank account

  • 11 December 2022
  • 25 replies
  • 388 views
Neil Leslie Gilbert
Rank

Sunday XI December MMXXII post meridiem

 

I want to pay by direct debit. When I entered my account details, a message stating unable to change.

 

Please help me set up direct debit?

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25 replies

Mohammed
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Userlevel 7
Badge +10

Hey @Neil Leslie Gilbert,

Do the details of the Direct Debit match that of the account holder and billing information on the iD Account?

Is this for a UK bank account?

Mohammed

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Neil Leslie Gilbert
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Tuesday XIII December MMXXII post meridiem

 

Good afternoon.

 

 

Kash
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Userlevel 7
Badge +7

@Neil Leslie Gilbert,

I have removed your details from your previous post.

Does the address on the bank account match the one on the iD Mobile account?

 

Kash

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Neil Leslie Gilbert
Rank

Yes

Mohammed
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Userlevel 7
Badge +10

Hi @Neil Leslie Gilbert

Does this also match the name of the account holder?

Is it a UK Bank account?

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Neil Leslie Gilbert
Rank

Yes (my name and UK bank)

Kash
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Userlevel 7
Badge +7

@Neil Leslie Gilbert,

Are you trying this via the app or your account on the website?

Have you had a direct debit set up before with iD Mobile if so we may be able to reactivate it.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Neil Leslie Gilbert
Rank

Yes, but I want to register a different account number 

Neil Leslie Gilbert
Rank

I am also having trouble signing into I'd mobile 

Tom
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Userlevel 7
Badge +4

Hi @Neil Leslie Gilbert 

 

Are you trying this via the app or your account on the website?

 

Have you registered an account previously via the link here?

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Neil Leslie Gilbert
Rank

On the app

Mohammed
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Userlevel 7
Badge +10

Hello @Neil Leslie Gilbert, 

What error are you having when trying to log-in?

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Neil Leslie Gilbert
Rank

Unable to register account.

 

Can somebody please help me? I want to register to pay by direct debit. I cannot seem to have anybody take my account details. I have been trying for over 2 weeks to sort this 

Tom
Rank
Userlevel 7
Badge +4

Hi @Neil Leslie Gilbert 

 

What issue are you having registering your account? Which point do you get to?

 

Are you making sure to use an email address/username that isn’t used on another account already?

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Neil Leslie Gilbert
Rank

It says unable to register account.

 

I am also unable to log into app as I have recently changed my handset 

Neil Leslie Gilbert
Rank

please reply?

Neil Leslie Gilbert
Rank

Please help/ reply 

Mohammed
Rank
Userlevel 7
Badge +10

Hey @Neil Leslie Gilbert,

Try doing the following first: https://my.idmobile.co.uk/web/cpw/forgot-username/

This will help you find your username.

Once you have this, then do forgotten password and you can reset this to login.

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Neil Leslie Gilbert
Rank

Thank you,

I’m unable to register my account to pay by direct debit.

 

Can you input this manually?

 

The message I receive is:

 

There seems problem in updating Direct Debit Detail, Please try after some time

Neil Leslie Gilbert
Rank

Please reply?

Mohammed
Rank
Userlevel 7
Badge +10

Hey @Neil Leslie Gilbert,

We can only re-instate the Direct Debit.

Are you making sure that the bank account used is a UK Bank account?

Which Bank is it you’re using?

Do the billing details match that of your billing details?

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Neil Leslie Gilbert
Rank

The account I want to use is different from before

The bank is in United Kingdom the bank name is Barclays

 

Details match

Tom
Rank
Userlevel 7
Badge +4

Hi @Neil Leslie Gilbert 

 

Have you tried logging into your iD Mobile account logged into another device and trying to change the direct debit details then?

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Neil Leslie Gilbert
Rank

I think I'm going to leave ID MOBILE as I cannot seem to:

1) arrange to pay by direct debit

2) log into my app

3) details following option forgotten password doesn't work

4) obtain response from id mobile

5) arrange for  5G sim card only (which is £3.00 cheaper than current tariff 

Tom
Rank
Userlevel 7
Badge +4

Hi @Neil Leslie Gilbert 

 

I’m sorry to hear you’d like to leave iD Mobile, we’d be happy to help, however our response asking further questions to understand was left with no response.

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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