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Unknown charges

  • 29 January 2021
  • 4 replies
  • 76 views
Pitchford
Rank

I have just cancelled a Direct Debit with you, because so far as I am aware I do not use any of your services and have not done so for several years. Please contact me by email for further information; I have tried and failed to use the online chat service. Thank you, Jon.

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Best answer by Michelle 2 February 2021, 13:41

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4 replies

Ryan
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Userlevel 6
Badge +10

Hi @Pitchford,

If you’re looking to cancel your plan then only closing the Direct Debit will still leave the plan active. Please check our article here for ways of cancelling your plan.

Ryan

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Pitchford
Rank

Thanks, Ryan. I can’t use any of this cancellation methods without knowing my mobile phone number for a phone which I no longer have. Please can I make the cancellation by email. Thanks.

Pitchford
Rank

Sorry, please forgive the poor grammar in that message. I hope you understand what I mean.

 

Michelle
Rank
Userlevel 5
Badge +8

Hi @Pitchford 

 

We’ll send you a private message on here so that we can verify your details and help you with your disconnection request.

To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages. 

 

Thanks. 

 

Michelle 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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