Question

why cant i access my bills?

  • 1 April 2024
  • 3 replies
  • 50 views
MaryJane6
Rank

Every time I try to see my bill it just says ‘oops somethings gone wrong’ 

3 replies

Tom
Rank
Userlevel 7
Badge +4

Hi @MaryJane6 

 

Sorry to hear this, are you able to try another device?

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
MaryJane6
Rank

Hi Tom

Yes I tried on our PC but the same thing happens - any other ideas? 

Tyler
Rank
Userlevel 3

Hey there @MaryJane6, sorry to hear that. Have you also tried via both the iD Mobile app, as well as the iD Mobile website? Does the same happen when logged into both please?

 

Thank you,

Tyler

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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