Why is my bil higher than normal

  • 27 April 2023
  • 2 replies
  • 21 views

Would like to know why my bill which is normally £29 was charged at £47 checked all my itemised no charges on there and havent been out the country the bill is giving no reason as too why, how do i get this sorted? 


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2 replies

Userlevel 8
Badge +9

For assistance with your billing contact iD using online live chat at https://idmobile.co.uk/live-chat.

The service team are available 9am - 8pm weekdays, and 9am - 6pm at weekends (and bank holidays).

Userlevel 7
Badge +10

Hey @Kylie.m.s,

If you view the bill it should give you a full breakdown once it’s produced.

What dates are you being charged line rental for?

Normally it’s 1-month but if you change plans, direct debit date or upgrade these all cause a pro-rata calculation.

Mohammed

 

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