Solved

cut off , paid bill , not working still!!

Cut off, paid bill , 24 hours later phone still isn’t working. Paying for a service I can’t use. I need my phone back on.

Userlevel 8

Hi @Paigebarn1,

Welcome to the Community!

It’s always worth restarting your handset once payment has been made.

However if your service still aren’t working I would advise to contact our Live Chat Team.

If you still require assistance, please let us know.

Kash

I've made a payment and I'm still cut off, I've turned my phone off and back on and still cut off

Userlevel 8

Hi @Joey Carless,

It can take up to 24 hours for services to resume after payment.

If you services are still not working, please contact our Live Chat Team.

Kash

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