I continued with your service on a new plan after my initial 2 year period but since I renewed things have gone pear shaped. You didn’t take the direct debit as you have done for 2 years without fail and then sent me a message tyelling me that you have stopped my calls until I clear the debt as well as an demail telling me I will get a black mark on my credit report.
The fault is not mine and I have made attempts to try and resolve the issues but I have never received a reply. You make it seemingly impossible to get in touch with you and I havgone from a happy customer to a very disappointed one due to you not being able to cope when there is even a minor problem.
I am now searching for contact details for your complaints department but I suspect that this is a bin just outside your building door.
