I have unlimited data, texts and calls however, when I logged into my app today, my data has changed to 2GB and says it renews in 16 days? Why has my unlimited data gone?
Hi
Welcome to the Community!
We are aware of issues with the app showing incorrect allowances.
Please can you log into your account online and check if the same allowances show?
If you would like to confirm your allowances you can contact our Live Chat Team.
Kash
Hi Kash,
I’ve logged into my account and it’s still showing 2GB of data allowance rather than unlimited unfortunately.
Hi
Thanks for getting back to us.
If the data is as a add-on you won’t see it on your allowances.
Please can you contact our Live Chat Team and they will check it out.
Kash
Reply
Sign up
Already have an account? Login
Log in / Register
No account yet? It's really easy to register here
Or log in to the iD Community using your Facebook account
Log in with FacebookEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.