I changed banks and updated my new details but I'd has tried to take the payment from my old bank and it's failed . I've made the payment and updated direc debit details again .I am up to date with payments but my phone won't make calls or send texts . Phone number {REMOVED}
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Hey
Please refer to this article for more information - I expect you’ve ben reconnected by now.
Thanks.
My partners phone won't make call or send texts but I can we are both on same plans with you, I can also call her fine but she cannot call me or anyone else
Hi
Welcome to the Community!
I would advise that the account holder contacts our Live Chat Team at the link below:
https://www.idmobile.co.uk/live-chat
Kash
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