Hi @Emills,

Welcome to the Community!

Is it your bill that you have paid twice or you have purchased 2 iD Mobile plans?

Please let us know and we can advise further.

Kash

I accidentally purchased 2 plans 

Hi @Emills 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom